Frequently Asked Questions
The uShow support team is here to help you solve your problems and find answers to your questions. If you cannot find an answer to your question below, please email us at contact@ushow.com for more help.
How do I sign into uShow?
If I initially signed into uShow using Facebook and then I 'Connected with Twitter', why did my username in uShow change to my Twitter username?
My confirmation email doesn't arrive.
How do I find my friends?
What does it mean to watch someone on uShow?
How do I know who I'm watching?
How do I know who is watching me?
Can I block people from watching me?
Can I invite my friends?
How do I add videos?
Can I paste a YouTube URL?
Can I search for a YouTube video?
Can I add my videos from YouTube?
Can I upload a video file from my computer?
Can I upload a video file from my mobile phone?
Can I record videos from my webcam?
My webcam screen is black when I try to record a video.
How do I search videos?
Can I get the URL for any video or jump?
When will uploads be posted?
How long can a video upload be?
What's a video frame jump a.k.a. 'a jump'?
How do I create a jump?
Can I tag a friend in a jump?
My Facebook friends are not appearing in the tagger list.
My Twitter friends are not appearing in the tagger list.
Can I post the jumps I create in uShow to Facebook?
Can I post the videos and jumps I create in uShow to Twitter?
Can I edit a jump once I post it?
Can I comment on jumps?
Why can't I comment on videos?
What does RT, or retweet, mean?
Can I retweet videos and jumps in uShow?
Signing In
How do I sign into uShow?
You can sign into uShow with your Twitter account. If you do not have a Twitter account, you can sign in with your Facebook account.
If I initially signed into uShow using Facebook and then I 'Connected with Twitter', why did my username in uShow change to my Twitter username?
uShow automatically uses your Twitter username as your uShow username so that it's easy for your Twitter followers to recognize you in uShow.
My confirmation email doesn't arrive.
Please follow the steps below to resolve this issue:
- Check your email application's spam or junk folder or filter.
- Make sure that you're checking the email address that you attempted to register.
Please note that some emails may be blocked or delayed by your ISP (internet service provider).
Finding People
How do I find my friends?
You can search for people by name or user name by going to the Find People link at the top-center of the website. Alternatively, you can search for people in the Search box in the top-right of the website. Also, we automatically match you with your friends from Facebook or Twitter who are also members of uShow.
What does it mean to watch someone on uShow?
Watching someone simply means receiving their uShow updates. When you watch someone, every time they create a new video or jump or comment, it will appear in your uShow home page. New videos and jumps are added to your home page as people create them, so you always get the updates in real time. When you log in, you can see what the latest updates are.
How do I know who I'm watching?
After you click the watch link below a person's profile thumbnail, you're watching them. The watch link will change to text that says "watching." See a list of people you're watching by clicking on the watching link on your profile or your home page's sidebar. When you join uShow, you are automatically watching any friends from Twitter and Facebook who are also members of uShow.
How do I know who is watching me?
uShow sends you an email when someone new watches you. Set up your email preferences to notify you when you have a new watcher. The watchers link on your profile page or home page's sidebar will also tell you how many watchers you have. We automatically post the videos and jumps you create to your Twitter profile and include your followers from Twitter in your total watchers in uShow.
Can I block people from watching me?
Yes, you can. If you block someone, they won't be able to receive your updates on their home page. They won't show up on your watchers list, and you won't be on their watching list.
Can I invite my friends?
Yes. You can invite your friends on Facebook or via email. To do so, click on the 'Invite Friends' link on the home page sidebar.
Adding Videos
How do I add videos?
uShow offers many ways to create videos: webcam capture, file upload, or mobile phone. Entire YouTube video libraries are instantly imported with one-click as well.
Can I paste a YouTube URL?
Yes. At the top of the home page, select From YouTube and then paste a URL into the input field.
Can I search for a YouTube video?
Yes. At the top of the home page, select From YouTube and then Search. Enter keywords to search by. Select the videos from the search results and they're automatically imported into uShow.
Can I add my videos from YouTube?
Yes. At the top of the home page, select From YouTube and then Import. Enter the YouTube username whose videos you wish to import. Select the videos from the results and they're automatically imported into uShow.
Can I upload a video file from my computer?
Yes. At the top of the home page, select From Computer.
Can I upload a video file from my mobile phone?
Yes. At the top of the home page, select From Mobile. Make sure your mobile email address is listed. If your mobile email address is not listed, add it. Once added, you can upload videos from that address to uShow and uShow will automatically post the video to your account.
Can I record videos from my webcam?
Yes. At the top of the home page, select From Webcam.
My webcam screen is black when I try to record a video.
Make sure your webcam settings are set correctly. Right-click the video screen and select Settings from the option list. Select the webcam icon on the bottom right-side of the Adobe Flash Player Settings menu. Set the Camera toggle is set to USB Video Class Video. Then select Close.
How do I search videos?
You can find videos by searching by keyword. Type a keyword into the Search field at the top-right of the home page. Then select the Videos tab to filter search results by just videos.
Can I get the URL for any video or jump?
Yes. You can get the URL for any video or jump in uShow by clicking Get URL next to each video or jump item in a feed.
When will uploads be posted?
Uploads will be posted to your feed after they have finished processing, which might take a little while.
How long can a video upload be?
Up to 1 GB in size. Up to 10 minutes in length.
Creating Jumps
What's a video frame jump a.k.a. 'a jump'?
In uShow, you can create a video frame so your friends can jump to and begin viewing from an exact spot in a video - we call this a video frame jump, or for short, a jump.
How do I create a jump?
While viewing any video in uShow, click on the video screen when you arrive at the video frame you want your friends to jump to. The video will pause and a box will appear on the screen for you to add a brief note about why this jump is interesting.
Can I tag a friend in a jump?
You can select any uShow, Twitter, or Facebook friend to be the subject of the brief note in your video frame jump. Begin the note by typing the name of any friend or person you follow in uShow, Twitter, or Facebook and a list will instantly display the friend. Once you select the name, complete the rest of your note and click Post. Your friend and all his/her watchers will receive the jump.
My Facebook friends are not appearing in the tagger list.
You must first 'Connect with Facebook' in order to access your Facebook friends in the tagger list. To connect, click 'Connect with Facebook' in the home page or profile page sidebar. If you sign into uShow with Facebook then you are automatically connected to Facebook when you login.
My Twitter friends are not appearing in the tagger list.
You must first 'Connect with Twitter' in order to access the people you follow in Twitter in the tagger list. To connect, click 'Connect with Twitter' in the home page or profile page sidebar.
Can I post the jumps I create in uShow to Facebook?
Yes. You can post the jumps you create in uShow to Facebook as long as you are 'Connected with Facebook'. To connect, click the blue 'Connect with Facebook' button on the home page sidebar. If you sign into uShow with Facebook then you are automatically connected to Facebook when you login.
Can I post the videos and jumps I create in uShow to Twitter?
Yes. We automatically post the videos and jumps you create in uShow to Twitter as long as you are 'Connected with Twitter'. To connect, click the green 'Connect with Twitter' button on the home page sidebar. If you sign into uShow with Twitter then you are automatically connected to Twitter when you login.
Can I edit a jump once I post it?
Nope. Once it's out there, you can't edit it. You can delete any update by clicking the Options / Remove link on the right end of the update, but you can't make changes.
Making Comments
Can I comment on jumps?
Yes. You can post comments about a jump. If the jump already has comments posted, then you can add your comment in the input field. If the jump does not have comments yet, then you can add your comment by clicking the comment link.
Why can't I comment on videos?
With uShow you can do better than comment on a video -- uShow has created the ability for you to add your opinion inside of a video at the exact frame you want your viewers to jump to. We call these video frame jumps, or for short, jumps. To create a jump, just click the video while it's playing.
Making Retweets
What does RT, or retweet, mean?
RT is short for retweet, and indicates a re-posting of someone else's tweet. This isn't an official Twitter command or feature, but people add RT somewhere in a tweet to indicate that part of their tweet includes something they're re-posting from another person's tweet.
Can I retweet videos and jumps in uShow?
Yes. You can retweet any video or jump that you see, except your own videos and jumps. Just click the retweet link and the retweet will post in both uShow and Twitter.